What is personal information?
Personal information is information that could identify you.
Examples of personal information include your name, address, telephone number and email address.
How do we collect and use your personal information?
One of the main ways in which LearnPRN collects personal information is from student enrolments.
For example, when you purchase a LearnPRN eLearning product, we collect personal information about you in order to:
- ensure your purchase of a LearnPRN eLearning product is correct;
- ensure your purchase of a LearnPRN eLearning product is recorded and maintained for administration purposes;
- contact you to obtain your feedback and to find out your level of satisfaction with our products;
- if you consent, we may also use your information in order to keep you up to date with information about us and our products and services or to provide you with special offers.
We may also collect personal information from you through transactions you have with us directly, such as through our directly, or online through our website and e-newsletters.
Where we do this, we will endeavour to inform you why we are collecting your personal information, how we use that information and to whom we intend to disclose it.
What happens if you don't provide personal information?
Generally, with the exception of key LearnPRN eLearning product enrolment information, you have no obligation to provide any personal information requested by us.
However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of that information.
To whom do we disclose personal information?
We may engage third party service providers (including related companies of LearnPRN) to perform functions for LearnPRN.
Such functions include mailing, delivery of purchases, credit card payment authorisation, trend analysis, external audits, market research, promotions and the provision of statistical sales information to industry bodies.
For our service providers to perform those functions, it is sometimes necessary for us to disclose your personal information to those suppliers.
Where disclosures take place, we work with these third parties to ensure that all personal information we provide to them is kept secure, is only used to perform the task for which we have engaged them and is handled by them in accordance with the National Privacy Principles.
How do we protect personal information?
At all times, we take great care to ensure your personal information is protected from unauthorised access, use, disclosure or alteration.
We endeavour to ensure that our employees are aware of, and comply with, their obligations in relation to the handling of personal information.
Only properly authorised employees are permitted to see or use personal information held by LearnPRN and, even then, only to the extent that it is relevant to their roles and responsibilities.
Your personal information will not be sold to any other organisation for that organisation’s unrelated independent use.
Further, we will not share your personal information with any organisations, other than those engaged by us to assist us in the provision of our products and services (as described above).
Is the personal information we hold accurate?
We endeavour to maintain your personal information as accurately as reasonably possible.
However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information.
Our contact details are set out below.
How can you access or correct the personal information we hold about you?
Wherever possible and appropriate, we will let you see the personal information we hold about you and correct it if it is wrong.
If we do not allow you access to any part of the personal information we hold about you, we will tell you why.
If you wish to obtain access to your personal information held by us, or to request us to correct any errors in that information, please contact us by:
Who should you contact if you have concerns about our handling of personal information?
If you have any queries or concerns about the manner in which we have handled your personal information, please write to:
Managing Director – Robin Tchernomoroff
6 Frog Hollow Strathdale Victoria 3550.
We will send you written acknowledgement of your correspondence. We will investigate your query or concern and will advise you of the steps we have taken to answer or resolve it.